2PEXSupport Center
Support Center
How does the exchange process work?Submit a request → confirm → pay → receive funds. The exchange rate is fixed at the time of application, but may be changed during the process — the customer will be notified.
How long does an exchange take?Most exchanges are completed within 15–60 minutes during business hours (Mon–Fri 10:00–18:00, Sat 10:00–14:00). Cash operations may take up to 36 hours.
Can I exchange without registration?Yes. Registration is not required. You can submit an application anonymously, but a personal account makes it easier to track your operations.
What does a registered user's personal account provide?A personal account gives you access to your full history of operations, saved payment details, and the 2PEX Prime account management service.
Do you store personal data?Yes, we collect only the data required to process your application: sender and recipient details. This data is not shared with third parties and is stored in accordance with AML requirements.
What are the benefits of a personal account?With a personal account, you can track all your applications, save payment details, and access 2PEX Prime — the account management service.
What exchange directions are available?PayPal and Payoneer to/from USDT, UAH (bank card), and cash USD/EUR. Check current directions on the site or contact support.
What is the minimum PayPal exchange amount?The minimum for PayPal is 300 USD, 300 EUR, or 200 GBP. This minimizes fees and ensures fast processing.
Do you work with Adult, OnlyFans, Grailed PayPal?Yes. We handle complex niches: Adult, OnlyFans, Fansly, Grailed, marketplaces, bonus hunting, and other non-standard payment flows.
How long is an application valid?Application is valid for 24 hours. Unpaid applications cancel automatically. If the application was paid and processed, funds are non-refundable. Force majeure situations are resolved directly with the client.
What if I sent a different amount?Nothing critical. The operator adjusts the amount manually; processing may take a bit longer. Ensure the currency matches the selected direction.
How is the exchange rate set?The rate is fixed at the time of application. If it changes before payment is received, we notify the client and await confirmation.
Are there hidden fees?No. The amount in 'You Receive' is final. All fees and the rate are displayed when submitting the application.
What is the service fee?The fee depends on the direction and is shown during calculation. There are no hidden fees — the amount in the "You Receive" field is final.
Is identity verification required?Usually no. For large amounts or suspicious activity we may request documents for KYC compliance.
What security guarantees do you offer?Insurance deposits on monitoring services. AML screening of all transactions. Confirmation provided for every operation.
Can I exchange a large amount?Yes. For amounts exceeding limits, contact support — we will coordinate details and suggest the most convenient method.
Is VPN or Tor allowed?No. Using anonymizing tools (VPN, Tor, proxy) when creating applications is prohibited and may lead to cancellation.
Which countries do you not serve?We do not serve Russia or Belarus. Accounts from .ru, .by domains or linked to these countries are rejected without explanation.
Who must be sender and recipient?Sender and recipient within one application must be the same person. Transfers to third parties are prohibited under KYC/AML.
When can an application be declined?When: VPN/Tor is detected, data is inconsistent, AML screening flags it, funds are not received, or links to prohibited jurisdictions.
How do I contact support?Email: [email protected] | Telegram: @exchange_2pex | Phone: +380 771 71 00 00 | Mon-Fri 10:00-18:00, Sat 10:00-14:00.
Is there a Telegram for exchange?Yes. Message @exchange_2pex on Telegram — our manager will help you complete the exchange without visiting the site.
